Information security policy

Data protection is a matter of trust, and your identity security is extremely important to Family Garden. Therefore, Family Garden will only use your name and certain other information as outlined in this Privacy Policy.

• PURPOSE AND SCOPE OF COLLECTION

The data collected on the website familygardenvattunongnghiep.com or vuonggiadinh.com mainly includes: email, phone number, username, password, and customer address (member). This information is required by Family Garden for members to provide when registering to use services and for Family Garden to contact and confirm customer registrations on the website, ensuring consumer rights.

Members are responsible for maintaining the confidentiality and security of all activities conducted under their registered username, password, and email. Additionally, members are responsible for promptly notifying the website familygardenvattunongnghiep.com or vuonggiadinh.com of any unauthorized use, abuse, or security breaches involving their username and password by third parties, so appropriate actions can be taken.

 

• SCOPE OF INFORMATION USAGE

The company uses information provided by members to:

– Provide services to customers;

– Deliver goods to the address provided by the customer at purchase;

– Send promotional and advertising information if the customer agrees to this term during registration;

– Send notifications about information exchanges between customers and the website familygardenvattunongnghiep.com or vuonggiadinh.com;

– Prevent activities that may damage customer accounts or impersonate customers;

– Contact and resolve issues with customers in special cases;

– Not use customers' personal information for purposes other than confirmation and communication related to transactions on familygardenvattunongnghiep.com or vuonggiadinh.com;

– In cases of legal requirements: The company is responsible for cooperating to provide customers' personal information upon request from judicial authorities, including the prosecutor’s office, court, or investigative police agency related to any legal violations by the customer. Otherwise, no one has the right to infringe on customers' personal information.

 

• INFORMATION STORAGE DURATION

Members' personal data will be stored until a request for deletion is made or until the member logs in and performs the deletion themselves. In all other cases, members' personal information will be securely stored on the servers of familygardenvattunongnghiep.com or vuonggiadinh.com

 

• ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION

1. Family Garden Limited Liability Company
2. Tax Code: 0315613874
3. Head Office: 20 Nguyen Ngoc Nhat, Tan Quy Ward, Tan Phu District, Ho Chi Minh City.
4. Hotline: 0931732762
5. Email: familygardenvtnn@gmail.com

 

• MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

– Customers have the right to request the deletion of their personal information by contacting the management team of the website familygardenvattunongnghiep.com or vuonggiadinh.com to carry out this process.

– Customers have the right to file complaints about sellers to the management team of the promotional website familygardenvattunongnghiep.com or vuonggiadinh.com. Upon receiving such feedback, Family Garden will verify the information; if the customer’s claims are confirmed, Family Garden will take appropriate and timely measures based on the severity of the issue.

 

• COMMITMENT TO CUSTOMER PERSONAL INFORMATION SECURITY

The personal information of members on Family Garden is absolutely secured by Family Garden according to its privacy protection policy. The collection and use of each member's information will only be conducted with the consent of that customer, unless otherwise stipulated by law.

Family Garden will not use, transfer, provide, or disclose members' personal information to any third party without the member's consent.

In the event that the information server is attacked by hackers, leading to the loss of members' personal data, Family Garden will be responsible for promptly notifying the relevant authorities for investigation and will inform the affected members.

Family Garden ensures the absolute security of all online transaction information of members, including accounting invoice information stored in the level 1 secure data center of Family Garden.

The management team of Family Garden requires individuals registering or purchasing as members to provide complete personal information, including: full name, contact address, email, ID number, phone number, account number, payment card number, etc., and is responsible for the legality of this information. The management team of Family Garden will not be responsible and will not address any complaints related to the rights of members if it is determined that all personal information provided by that member during initial registration is inaccurate.

 

• MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CUSTOMER PERSONAL INFORMATION

 

Members have the right to complain about the disclosure of personal information to third parties to the management team of the Family Garden e-commerce platform, either at the company's address or via email.

Email: familygardenvtnn@gmail.com

The company is responsible for implementing technical and procedural measures to verify the reported issues.

The processing time for complaints related to customers' personal information is 15 days.